Return and Refund Policy

Welcome to Mimiecarenie!

Effective Date: December 31, 2024
Street: 300 S Delaware St, Butler, Missouri
Phone number: (660) 679-4258
Email: info@mimiecarenie.com
Website: mimiecarenie.com

At Mimiecarenie, customer satisfaction is our priority. We understand that sometimes you may need to return a product or request a refund. This Return and Refund Policy explains your rights and our procedures for handling returns and refunds.

1. Return Eligibility

To qualify for a return, the following conditions must be met:

  • The product must be returned within 30 days of the purchase date.

  • The product must be unused, in its original packaging, and in the same condition as when it was received.

  • Proof of purchase, such as a receipt or order confirmation, must be provided.

2. Non-Returnable Items

The following items are not eligible for return:

  • Products purchased on final sale or clearance

  • Digital products or downloadable content

  • Gift cards or promotional items

3. How to Initiate a Return

If you wish to return a product, please follow these steps:

  1. Contact our customer service team at info@mimiecarenie.com or call (660) 679-4258 to initiate the return process.

  2. Provide your order number and details about the product you wish to return.

  3. Follow the instructions provided by our team to package and ship the product back to us.

  4. Ensure that the return is shipped to the address provided by our customer service team.

4. Refund Process

  • Once we receive and inspect the returned item, we will notify you of the status of your refund.

  • Refunds will be processed to the original payment method within 7-10 business days of approval.

  • Original shipping costs are non-refundable, except in cases of defective or incorrect products.

5. Exchanges

We do not offer direct exchanges. If you wish to replace a product, please return the original item for a refund and place a new order.

6. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at info@mimiecarenie.com or (660) 679-4258. Provide photos of the damage or defect along with your order details. We will arrange for a replacement or full refund at no additional cost.

7. Late or Missing Refunds

If you haven’t received your refund within 10 business days:

  • Check your bank account or contact your payment provider for updates.

  • If you still have concerns, please contact us at info@mimiecarenie.com for assistance.

8. Shipping Costs for Returns

  • Customers are responsible for the cost of return shipping unless the product is defective or incorrect.

  • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

9. Updates to This Policy

Mimiecarenie reserves the right to update this Return and Refund Policy at any time. Changes will be effective immediately upon posting on our website. Please review this policy periodically for updates.

10. Contact Us

For any questions or concerns about this policy or your return/refund request, please contact us:

Thank you for shopping with Mimiecarenie. We value your business and strive to provide an excellent customer experience. For more information, visit mimiecarenie.com.